Refund & Cancellation Policy
Last updated: September 30, 2025
Cancellation Timeline
24+ Hours Before Rental
- Full refund available
- No cancellation fees
- Refund processed within 3-5 business days
Less Than 24 Hours Before Rental
- 50% refund available
- Cancellation fee may apply
- Refund processed within 3-5 business days
No-Show Policy
- No refund for no-shows
- Full payment forfeited
- Opportunity to reschedule may be available
Weather-Related Cancellations
If we cancel due to unsafe weather conditions:
- 100% refund or free rescheduling
- No penalties or fees
- Safety is our top priority
Mechanical Issues
If equipment failure prevents your rental:
- Full refund or alternative boat offered
- Compensation for inconvenience may be provided
Partial Rentals
If your rental is cut short due to mechanical issues or weather, you may be eligible for a partial refund based on unused time.
Processing Refunds
Refunds are processed to the original payment method within 3-5 business days of approval.
Contact Us
Questions about refunds or cancellations? Contact us at demo@boatrentalsoftware.ca or 555-DEMO-123.